Refund policy

 

What is your return policy?
We will gladly accept the return or exchange of any unworn, unaltered garment with tags intact within 30 days of purchase. Tuxedo shirts and socks are the only items that cannot be returned or exchanged once removed from original packaging. All other merchandise MUST be returned in its original carton, including all packing materials. Shoes must be returned in new condition AND original shoebox for credit. Shipping charges are non-refundable.

All returns must be able to be resold as "brand new" again. Garments that are returned with heavy household odors, including cigarette smoke, will not be accepted as a return and will be shipped back to customer. Garments that have been dry cleaned or laundered cannot be returned for a refund. These garments would be considered a final sale.

Returns will not be accepted FOR ANY REASON if the original tag(s) have been removed. These garments cannot be sold as new again.

Please keep in mind that once an order has shipped, it cannot be canceled. If you refuse an order, it will then fall under our standard return policy, where round trip shipping costs will be deducted from your refund.

Customer is responsible for return shipping charges.

Merchandise purchased on a credit card will be refunded to the original card only.

We will do everything possible to expedite the handling of your return. Please allow sufficient time for us to receive and inspect the merchandise. On credit card refunds, please allow one billing cycle for credit to appear. We appreciate your patience with this process.

Please note that returns WILL NOT be accepted without a Return Authorization Number. Orders that are shipped back to us without an RA# are subject to a 15% restocking fee.
To obtain an RA#, please email us at jake@paragonstores.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.